What We're Building: Telegram and WhatsApp for Your Chatbot

Your customers don't live on your website. They live on WhatsApp, Telegram, and Messenger.

So why should your chatbot only work on your website?

The Problem We Keep Hearing

Small business owners tell us the same thing: "My customers DM me on WhatsApp. They message my Facebook page. Some text my personal number. I answer the same questions everywhere."

DropBot already handles those questions on your website. But the website is just one channel. The real conversations happen in messaging apps.

What We're Working On

We're building channel integrations starting with Telegram and WhatsApp. The idea is simple: same Q&A you already set up, now available on the platforms your customers actually use.

For Telegram, it would work like this: create a bot through BotFather, paste the token into DropBot, done. Your Telegram bot answers the same way your website widget does.

WhatsApp is similar in concept but trickier in practice.

The Technical Challenges (Honest Version)

Each platform has its own API, its own message format, its own rules.

On your website widget, a conversation has a clear start and end - visitor opens chat, asks questions, closes it. On Telegram, there's no "close." Someone can message your bot at 2 PM and again at 2 AM. How do you define a conversation boundary?

Fallback handling is different too. On the website, if the bot can't answer, it collects the visitor's email. On WhatsApp, you already have their phone number. The fallback flow needs to adapt.

The Business Challenges

WhatsApp's Business API has token expiry, refresh requirements, and approval processes. It's not as simple as "paste a token."

Rate limits vary by platform. Telegram is generous. WhatsApp is strict, especially for new numbers.

And then there's the pricing question - messaging APIs aren't free. WhatsApp charges per conversation. We need to figure out how this fits into DropBot's plans without making it expensive for small businesses.

Why We're Sharing This Now

We don't have a launch date. This is genuinely in-progress work with open questions.

But we think building in public means sharing the messy parts too - not just the polished launch announcements. If you have thoughts on which channels matter most for your business, we'd love to hear it.